All Systems Operational

About This Site

Welcome to the Compass Network Status Page!

We understand how important it is for you to stay connected, and we are committed to keeping you informed about any maintenance, outages, and incidents affecting the Compass network. Our goal is to provide you with the latest information on this page so that you can get back online as soon as possible. If you encounter an issue that we should be aware of, please don't hesitate to reach out to us via chat at compass.net.nz.

To help you stay informed about possible outages with your local fibre company, we've provided the following links for your convenience:

Chorus: https://www.chorus.co.nz/outages
Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
Enable: https://www.facebook.com/enablefibrebroadband
Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Compass, and we appreciate your understanding and patience as we work to keep you connected.

Fibre Broadband Operational
Copper Broadband (xDSL) Operational
Managed Services Operational
Managed Desktop Operational
Web Hosting Operational
Complex Business Fibre Operational
Email (Exchange) Operational
Email (POP/IMAP) Operational
Voice Services Operational
Business Voice Operational
Copper Voice Operational
Fibre Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 25, 2026

No incidents reported today.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026
Auckland - West Auckland
Resolved - The broadband outage affecting some Compass customers in the West Auckland region has now been resolved.

Services should now be fully restored. If you are still experiencing issues, please try power cycling your router.

Thank you for your patience while this was being resolved.
Feb 22, 10:14 NZDT
Update - The outage affecting some Compass broadband customers in the West Auckland region remains unresolved at this time.

Upstream technicians remain on-site and are continuing restoration work. We are actively monitoring the situation and will provide further updates as soon as more information becomes available.

We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.

Please remember not to factory reset your router during this outage.
If your service does not work once the outage has been resolved, please try power cycling your router.

A further update will be provided Sunday morning at 10:00 AM.
Feb 22, 08:00 NZDT
Identified - We are currently aware of an outage affecting some Compass broadband customers in the West Auckland region. Customers may be experiencing difficulties connecting to the internet.

Our upstream technicians are on-site and continuing restoration work.

Estimated Time of Restoration:
Sunday 22 February, 5:22 AM

We apologise for the inconvenience and appreciate your patience while this is being resolved.

Please do not factory reset your router during this outage, as this will not restore your connection.
If your service is still not working once the outage has been resolved, please try power cycling your router.

We will continue to monitor the outage, and a further update will be provided Sunday morning at 8:00 AM.
Feb 21, 20:11 NZDT
Feb 21, 2026
Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

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