Compass Status

All Systems Operational

About This Site

Welcome to the Compass Network Status Page!

We understand how important it is for you to stay connected, and we are committed to keeping you informed about any maintenance, outages, and incidents affecting the Compass network. Our goal is to provide you with the latest information on this page so that you can get back online as soon as possible. If you encounter an issue that we should be aware of, please don't hesitate to reach out to us via chat at compass.net.nz.

To help you stay informed about possible outages with your local fibre company, we've provided the following links for your convenience:

Chorus: https://www.chorus.co.nz/outages
Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
Enable: https://www.facebook.com/enablefibrebroadband
Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Compass, and we appreciate your understanding and patience as we work to keep you connected.

Fibre Broadband Operational

Copper Broadband (xDSL) Operational

Managed Services Operational

Managed Desktop Operational

Web Hosting Operational

Complex Business Fibre Operational

Email (Exchange) Operational

Email (POP/IMAP) Operational

Voice Services Operational

Business Voice Operational

Copper Voice Operational

Fibre Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 6, 2026

No incidents reported today.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Nationwide Landline Outage

Resolved - The landline outage has now been resolved. If your landline service is still not yet working, please reboot the power for the Fibre Box to restore the service.

Thank you for your patience.
Apr 1, 16:17 NZDT

Monitoring - We are actively monitoring a fix which has been implemented. Landline services are now coming back online. If your landline is still not working, please restart the power for the Fibre Box and that should resolve the issue.

We appreciate your patience while we worked on resolving this.
Apr 1, 14:04 NZDT

Update - We're continuing to work with our upstream provider to restore full service. Some services are coming back online, and we will continue to provide updates as the resolution progresses.

We appreciate your patience while we work on resolving this.
Apr 1, 12:57 NZDT

Update - The issue has been identified, and we are still actively working with our upstream provider to provide a resolution as soon as possible. We are starting to see some services come back online, and we will continue to provide updates as the outage progresses.

We appreciate your patience while we work on resolving this.
Apr 1, 11:49 NZDT

Identified - The issue has been identified and implemented a change to rectify this. The root cause has been identified and we have started to see landlines registering. Next update at 11:30 am.
Apr 1, 11:11 NZDT

Update - We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.
Apr 1, 10:55 NZDT

Investigating - We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.
Apr 1, 10:54 NZDT

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.