All Systems Operational

About This Site

Welcome to the Compass Network Status Page!

We understand how important it is for you to stay connected, and we are committed to keeping you informed about any maintenance, outages, and incidents affecting the Compass network. Our goal is to provide you with the latest information on this page so that you can get back online as soon as possible. If you encounter an issue that we should be aware of, please don't hesitate to reach out to us via chat at compass.net.nz.

To help you stay informed about possible outages with your local fibre company, we've provided the following links for your convenience:

Chorus: https://www.chorus.co.nz/outages
Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
Enable: https://www.facebook.com/enablefibrebroadband
Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Compass, and we appreciate your understanding and patience as we work to keep you connected.

Fibre Broadband Operational
Copper Broadband (xDSL) Operational
Managed Services Operational
Managed Desktop Operational
Web Hosting Operational
Complex Business Fibre Operational
Email (Exchange) Operational
Email (POP/IMAP) Operational
Voice Services Operational
Business Voice Operational
Copper Voice Operational
Fibre Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Resolved - This incident is now resolved.
Jun 20, 16:10 NZST
Update - Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 4:00 PM 20/06/2025.
Jun 20, 14:01 NZST
Update - Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 2:00 PM 20/06/2025.
Jun 20, 12:04 NZST
Update - Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 12:00 PM 20/06/2025.
Jun 20, 10:14 NZST
Monitoring - Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 10:00 AM 20/06/2025.
Jun 20, 08:00 NZST
Update - We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible.

For further information please visit https://ultrafastfibre.statuspage.io/

Our next update will be at 8:00 AM 20/06/2025.

Jun 19, 20:01 NZST
Update - We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

Jun 19, 19:02 NZST
Update - We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

Jun 19, 18:07 NZST
Update - We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

Jun 19, 17:20 NZST
Update - We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

Jun 19, 16:21 NZST
Update - We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

Jun 19, 15:07 NZST
Update - We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.

Jun 19, 14:02 NZST
Update - We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

Jun 19, 13:13 NZST
Update - We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

Jun 19, 11:46 NZST
Update - We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

Jun 19, 10:42 NZST
Update - We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

Jun 19, 09:06 NZST
Update - We are continuing to investigate a network outage affecting a number of connections in Whanganui.
Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.

Jun 19, 08:00 NZST
Update - A fix has been implemented. We are still continuing to investigate the issue affecting a small number of connections in the area. Our next update will be at 8 AM 19/06/2025. Further information regarding the outage can be found at https://ultrafastfibre.statuspage.io/
Jun 18, 20:07 NZST
Update - A fix has been implemented. We are still continuing to investigate the issue affecting a small number of connections in the area. We will continue to provide hourly updates until the issue has been resolved.
Jun 18, 19:03 NZST
Update - A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
Jun 18, 18:04 NZST
Update - A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
Jun 18, 16:59 NZST
Update - A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
Jun 18, 15:55 NZST
Update - A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
Jun 18, 14:58 NZST
Update - A fix is still currently being implemented. We will continue to monitor the status of the outage and provide further hourly updates until the issue has been resolved.
Jun 18, 13:54 NZST
Identified - A fix is still currently being implemented. We will continue to monitor the status of the outage and provide further hourly updates until the issue has been resolved.
Jun 18, 12:56 NZST
Investigating - The Whanganui region is currently experiencing a Fibre outage. The incident has been investigated, and a fix is currently being implemented. We will provide hourly updates on our status page until the issue has been resolved.
Jun 18, 11:44 NZST
Jun 19, 2025
Jun 18, 2025
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.