All Systems Operational

About This Site

Welcome to the Compass Network Status Page!

We understand how important it is for you to stay connected, and we are committed to keeping you informed about any maintenance, outages, and incidents affecting the Compass network. Our goal is to provide you with the latest information on this page so that you can get back online as soon as possible. If you encounter an issue that we should be aware of, please don't hesitate to reach out to us via chat at compass.net.nz.

To help you stay informed about possible outages with your local fibre company, we've provided the following links for your convenience:

Chorus: https://www.chorus.co.nz/outages
Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
Enable: https://www.facebook.com/enablefibrebroadband
Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Compass, and we appreciate your understanding and patience as we work to keep you connected.

Fibre Broadband Operational
Copper Broadband (xDSL) Operational
Managed Services Operational
Managed Desktop Operational
Web Hosting Operational
Complex Business Fibre Operational
Email (Exchange) Operational
Email (POP/IMAP) Operational
Voice Services Operational
Business Voice Operational
Copper Voice Operational
Fibre Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 26, 2026

No incidents reported today.

May 25, 2026
Mailbox Service Disruption
Resolved - Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal.

We apologise for the disruption and thank you for your patience.
May 25, 17:43 NZST
Update - Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal.

Our team will continue to monitor services over the coming hours to ensure full stability.

What was affected:

Webmail – customers were unable to access the webmail portal
POP & IMAP – sending and receiving emails was impacted

We apologise for the disruption and thank you for your patience.
May 25, 16:45 NZST
Monitoring - Mail services are partially restored. Some customers may still be experiencing issues with webmail access and email sending and receiving. Our team is actively monitoring the situation.

What's affected:

Webmail – access may still be intermittent for some customers
POP & IMAP – email sending and receiving may still be impacted for some customers
May 25, 16:14 NZST
Update - We are continuing to investigate this issue.
May 25, 15:28 NZST
Investigating - We're aware that customers are currently experiencing issues with Compass mail services. Our team is actively investigating and will
provide an update as soon as possible.

What's affected:

Webmail client login – customers are unable to access the webmail portal
Mail server – sending and receiving emails may be impacted

We apologise for the inconvenience and thank you for your patience.
May 25, 15:02 NZST
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

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