Partial System Outage

About This Site

Welcome to the Compass Network Status Page!

We understand how important it is for you to stay connected, and we are committed to keeping you informed about any maintenance, outages, and incidents affecting the Compass network. Our goal is to provide you with the latest information on this page so that you can get back online as soon as possible. If you encounter an issue that we should be aware of, please don't hesitate to reach out to us via chat at compass.net.nz.

To help you stay informed about possible outages with your local fibre company, we've provided the following links for your convenience:

Chorus: https://www.chorus.co.nz/outages
Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
Enable: https://www.facebook.com/enablefibrebroadband
Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Compass, and we appreciate your understanding and patience as we work to keep you connected.

Fibre Broadband Operational
Copper Broadband (xDSL) Operational
Managed Services Major Outage
Email (Exchange) Operational
Managed Desktop Major Outage
Web Hosting Operational
Voice Services Operational
Business Voice Operational
Copper Voice Operational
Fibre Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2024

No incidents reported today.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024
Resolved - This incident has been resolved.
Dec 5, 21:30 NZDT
Update - We’re pleased to report that the majority of services, including Business Voice, Hosted Exchange, and Web Hosting, are fully restored.

The remaining issue with Managed Desktop, impacting a limited number of customers, is expected to be resolved within the next hour. Our technicians are finalizing the fix and closely monitoring the process.

Thank you for your patience and understanding as we work to bring all services back to normal. We will provide a final update once this issue is fully resolved.

Dec 5, 13:54 NZDT
Monitoring - We’re pleased to report that the majority of services have been restored, including Business Voice, Hosted Exchange, and Web Hosting.

The remaining issue is with Managed Desktop, which is currently affecting a limited number of customers. Our technicians are actively working to resolve this issue as quickly as possible.

Thank you for your continued patience and understanding. We will provide further updates as soon as we have new information.

Dec 5, 10:28 NZDT
Update - We are continuing to work on a fix for this issue.
Dec 5, 10:26 NZDT
Update - We’re pleased to share that Business Voice and Hosted Exchange are now operational, and we are actively monitoring their performance to ensure stability.

However, we are still experiencing outages with the following services:
• Managed Desktop
• Some Web Hosting (compass.net.nz is now online)

Our technicians are continuing their efforts to restore these services as quickly as possible. We still do not have an estimated time for full resolution but will keep you updated.

Thank you for your ongoing patience and understanding. Our next update will be provided in 60 minutes or sooner if significant progress is made.

Dec 5, 10:14 NZDT
Update - We are continuing to work on a fix for this issue.
Dec 5, 09:22 NZDT
Update - We’re pleased to report that Business Voice is now operational, and we are closely monitoring its performance to ensure stability.

However, we are still experiencing outages with the following services:
• Hosted Exchange
• Managed Desktop
• Some Web Hosting (compass.net.nz is now online)

Our technicians continue to work diligently to resolve these issues. At this stage, we still don’t have an estimated time for full resolution.

Thank you for your patience and understanding as we work to restore all services. We will provide another update in 60 minutes or sooner if there are further developments.

Dec 5, 09:19 NZDT
Update - We are continuing to work on a fix for this issue.
Dec 5, 09:11 NZDT
Update - We’re making progress and are in the early stages of identifying a fix. While some services are in the process of being restored, we are still experiencing outages with the following key services:
• Business Voice
• Hosted Exchange
• Managed Desktop
• Web Hosting

Our technicians remain focused on resolving the issue as quickly as possible. At this stage, we still don’t have an estimated time for full resolution.

We will continue to provide updates every 60 minutes or sooner if significant progress is made.

Thank you for your continued patience and understanding as we work to restore normal service.

Dec 5, 08:13 NZDT
Update - We are currently experiencing a service interruption affecting the following key services:
• Business Voice
• Hosted Exchange
• Managed Desktop
• Web Hosting

Our technicians are working diligently to resolve the issue as quickly as possible. However, we currently do not have an estimated time for resolution.

Support Availability
You may encounter delays if trying to reach us via chat, email, or phone. We recommend holding off on contacting us for now to help us focus on restoring services.

Next Update
We appreciate your patience and understanding. Updates will be provided every 60 minutes or sooner as new information becomes available.

Dec 5, 07:13 NZDT
Update - Update on Service Interruption:
We would like to provide an update regarding the ongoing service interruption affecting our managed services for business. Key areas impacted are Business Voice, Hosted Exchange, Managed Desktop and Web Hosting. Our technicians are diligently investigating the issue to identify the root cause and implement a resolution. We apologise for the inconvenience and assure you that we are working tirelessly to restore service to normal levels.

Service Interruption Notice:
As we navigate through this current outage, connecting with our team via chat, email, or over the phone might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued.

Next Update:
We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 60 minutes, or sooner if we manage to get things sorted.

Dec 5, 06:06 NZDT
Update - We are continuing to work on a fix for this issue.
Dec 5, 05:50 NZDT
Update - We are continuing to work on a fix for this issue.
Dec 5, 05:10 NZDT
Identified - Service Disruption Notification:
We regret to inform you that we are currently experiencing a disruption in our managed service for business customers. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding.

Temporary Contact Update:
Due to the outage, reaching our team via chat, email, or over the phone might be challenging. Please hold off on contacting us for a bit until we can fully address the issue. Thank you for your understanding.

Staying Posted:
We apologise for the inconvenience and will post and update again in 60 minutes time until the issue is resolved.

Dec 5, 05:08 NZDT
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.