Network Issue

Incident Report for Compass

Resolved

This issue is now resolved.

If you continue to experience issues please turn your router/modem off and on again. Still have a problem? Chat with us at www.compass.net.nz.

Posted Nov 30, 2021 - 16:58 NZDT

Monitoring

We have applied a fix to our upstream provider and are monitoring the issue. If you continue to experience issues please turn your router/modem off and on again.

Still have a problem? Chat with us at www.compass.net.nz.

Posted Nov 30, 2021 - 15:22 NZDT

Update

We continue to work on an issue with our upstream provider that is affecting some customers on the Compass network.

We are aiming to have this upstream issue resolved within the next hour.

Posted Nov 30, 2021 - 14:43 NZDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 30, 2021 - 12:51 NZDT

Identified

We have identified an issue with the Compass network which is affecting some customers, our team is currently working to resolve the issue.

If you continue to experience issues please turn your router/modem off and on again.

Check back for regular updates.

Posted Nov 30, 2021 - 09:08 NZDT

Investigating

We are investigating an issue with the Compass network which is affecting some customers. Please do not restart your modem/router.

Check back for regular updates.

Posted Nov 30, 2021 - 08:48 NZDT

This incident affected: Fibre Broadband and Copper Broadband (xDSL).